Governance, safety & trust

Everything we do at My Medical Gateway is grounded in transparency, security, and trust.

All hospital partners undergo a rigorous onboarding process assessing clinical quality, EU licensing, insurance coverage and regulatory compliance. We only work with providers that meet or exceed European standards of care. Every partnership is governed by clear Healthcare Provider Terms & Conditions defining safety obligations, pricing transparency and service guarantees.

Our digital platform is secured by UK GDPR-compliant Customer Terms of Use and Privacy Policy. Platform user data is encrypted, stored securely and never shared without consent. Payments are processed through Adyen, one of the world’s most secure financial platforms. MMG takes its fee only once the hospital has been paid—a safeguard that protects patients and ensures treatment is delivered as promised.

MMG is led by a seasoned Executive Team with deep expertise in tech, e-commerce and international law. Strategic oversight comes from an independent Strategic Advisory Board made up of globally trusted figures in business and public service.

From hospital selection to patient support, MMG operates with professional discipline, legal rigour, and ethical governance so that patients receive care they can trust, every step of the way.