FAQs

MMG is the world's first digital marketplace for self-pay medical travel. Our platform helps you compare, choose and book high-quality, affordable treatments at private EU hospitals—all within six weeks.

What does MMG offer?

• Fast access to leading EU private hospitals
• Treatment within 6 weeks
• All-inclusive pricing, clearly displayed
• Remote diagnosis and post-op support
• Secure global payments and flexible finance (via Klarna)
• Optional medical travel insurance from £120

Where is MMG incorporated?

MMG is the brand of Medical Gateway (International) Limited, a company registered in Hong Kong (No. 77077446).

Who are your partners?

We work with top-tier partners including:

• Adyen (global payments)
• VISA/Mastercard
• Klarna (finance)
• Sure Insurance (UK-based)
• Thriva and scan.com (UK diagnostics)
• Sky AdSmart (UK television ads)

Why launch in the UK?

NHS waiting lists now top 7.6 million. Too many patients face delays of up to 3 years. MMG provides affordable private options abroad with faster access to care.

What is it?

Medical travel means going abroad for healthcare—typically to get faster treatment or better value.

What is "self-pay"?

Self-pay means you pay for care out-of-pocket, without insurance. It's common for one-time treatments that improve quality of life.

Why do people travel for treatment?

• Immediate access to surgery
• Lower cost than UK private care
• Excellent standards and outcomes
• Possibility to combine recovery with a break abroad

Is it easy?

It involves planning and coordination, but our platform makes it smooth with integrated care, clear pricing, and a dedicated hospital coordinator.

Is it growing?

Yes. Medical travel is expected to grow from $248.9bn (2024) to $822.7bn (2034) due to rising healthcare demand, ageing populations, and global cost gaps.

What can I book through MMG?

We offer 59 types of elective procedures across 8 categories:

• Orthopaedics
• Gynaecology
• Ophthalmology
• ENT
• General Surgery
• Corrective Surgery
• Urology
• Cardiology & Cardiothoracic

How soon can I be treated?

All treatments are available within 6 weeks of remote diagnostic confirmation.

Why not more treatments?

We're currently prioritising NHS patients waiting for common surgeries. We'll expand to include dentistry, fertility and aesthetics.

Can anyone book?

Bookings are currently open to permanent UK residents. Services for EU and North American users are coming soon.

What if I can't find my treatment?

Register your interest via the platform—we'll be in touch if we can help.

What's included?

Is the package always included?

Yes. Prices listed on our platform include the full Treatment Package—so you can compare apples with apples.

Is finance and insurance available?

Yes. Use Klarna to pay in 3 or 12 instalments. Access to medical travel insurance starting from £120 per treatment is available through a link to a FCA-regulated supplier offering a discount to MMG patients.

Who are your providers?

Only private hospitals based in the EU and regulated by their Member State are accepted onto our platform.

What standards must hospitals meet?

To secure MMG accreditation, Healthcare Providers must (among other requirements):

• Be fully licensed, insured, and compliant with EU standards
• Deliver care that meets or exceeds GMC's definition of "good medical practice"
• Operate hospitals with full emergency capability
• Endorse and deliver MMG's all-inclusive Treatment Package

Are EU private hospitals as good as UK private hospitals?

Yes. Many EU private hospitals meet or exceed the standards of UK private hospitals. All hospitals featured on MMG's platform are fully accredited and offer treatments often 30–50% cheaper than equivalent UK private procedures, while maintaining comparable safety, hygiene, and recovery standards.

Do you offer dental or aesthetic treatments?

Not yet. These will be added in the next expansion phase.

I don't have a formal diagnosis — how do I know which treatment to choose?

That's fine — you're a "self-referral" patient, and it's common. Just select the option that best matches what you've been told. Your EU hospital will confirm the exact diagnosis during booking. If your treatment needs adjusting, any price difference will be settled when you pay your final balance.

What happens after I book?

You'll be contacted by your hospital's English-speaking MMG Customer Care Coordinator. They'll help with advice on accommodation, airport pickup, and prep – and will remain your primary point of contact.

Where will I stay?

Some patients stay overnight in hospital; others may need nearby accommodation during recovery. Your Coordinator will guide you.

What if my surgery is cancelled after I arrive?

Your hospital will do final checks before surgery — if your condition has changed, they may cancel for safety reasons. This protects your health and is standard procedure.

It's another reason why MMG strongly recommends medical travel insurance — it can cover your costs if surgery can't go ahead.

What happens at discharge?

Once your care team confirms you're fit to leave, your Coordinator arranges your airport return. If your Treatment Package includes post-op support, this may continue for several days after surgery.

Is there a follow-up?

Yes, you'll have a remote medical review within 90 days of discharge to confirm full recovery.

What if something goes wrong after I'm back in the UK?

If it's the hospital's fault, they'll fix it under your Healthcare Contract.

If not, you'll need to return to the EU hospital or go private in the UK. That's why MMG strongly recommends medical travel insurance — it should cover any follow-up treatment you need, including a private prescription for meds.

Can I get a check-up on the NHS after surgery abroad?

Usually not. The NHS doesn't provide follow-up care for treatment done privately in the UK or overseas.

If you want a check-up, you'll need to book it privately in the UK or return to your EU hospital. MMG recommends arranging this through medical travel insurance or a local private provider.

How do I book?

Use the search bar to find your treatment, click to start, and complete our 10-step automated booking. It's quick and simple.

When will I get a treatment date?

After diagnosis is confirmed, your hospital will offer three available dates within 6 weeks.

What is remote diagnosis?

It means submitting your test results to your hospital online—no travel needed for confirmation.

How do I get tests done?

Use private providers like scan.com or Thriva (with MMG discount code). Tests must be less than 30 days old.

How long does it take?

Anywhere from 3 days to 3 weeks depending on availability. MMG accredited hospitals are committed to review your results within 3 working days.

I'm an NHS patient and already have a diagnosis — can I use it?

Possibly. But if you're on an NHS waiting list, your GP surgery may not release your test results for private use. MMG accredited hospitals will need fresh tests, no older than 30 days, from a private provider.

How much do private diagnostic tests cost?

Here's a rough guide to current UK prices:

• Full blood count: £50–£80 (add £50 for home visit)
• ECG: £75–£170
• X-rays or CT scans: £130–£375 (covers 90% of cases)

Does MMG access my medical test data?

No. MMG never stores or views your diagnostic data. We're not a healthcare provider — we simply connect you to trusted private test services. We've negotiated discounts with providers like Thriva and scan.com, but we don't take any commission.

Possible outcomes?

• Diagnosis confirmed and offered 3 treatment dates (80%)
• New diagnosis confirmed and dates offered (5%)
• More tests or a video consult needed (5%)
• Not suitable for treatment (5%)

What's a video consultation?

If required, the medical team will contact you to book a video call before confirming your booking.

What is it?

A contract between you and the hospital outlining treatment terms. Presented to you during the booking process.

How do I sign?

Digitally through the platform. Some hospitals may request a printed signature depending on their country's laws.

How does payment work?

• Initial Payment: 10% due after you accept the hospital's contract
• Final Payment: 90% due at least 14 days before treatment

What does the Initial Payment secure?

• ✔ Fixed Treatment Package Price for up to 3 weeks while you complete diagnostics
• ✔ Reserved place in your hospital's booking system
• ✔ Priority review of test results within 3 days
• ✔ Three treatment date options within 6 weeks of diagnosis approval

Once paid, you can book your diagnostic tests knowing your place is held and your price is protected.

Is there a cooling-off period?

Yes. You can cancel for a full refund within 14 days of making the initial payment.

What if I cancel later?

Refunds are not guaranteed once diagnostics have been reviewed. See the hospital's terms for full cancellation policy.

Who manages payments?

All payments are securely processed via Adyen, using VISA, Mastercard or Klarna. No MMG staff ever handles your card or account details.

What is MMG's Money-Back Guarantee?

• ✔ Full refund if you cancel within 14 days of payment
• ✔ Full refund if your hospital does not qualify you for treatment

Book with confidence — no hidden terms, no hassle.

About your treatment?

Contact the hospital directly via their official complaints procedure.

About MMG or the platform?

Email info@mymedicalgateway.com within 12 months of the issue. Include your name, address and as much detail as possible. We aim to respond in 3 business days.

If we can't resolve it?

We'll work with you to find a fair, timely resolution.