FAQs

MMG is the world's first digital marketplace for self-pay medical travel. Our platform helps you compare, choose and book high-quality, affordable treatments at private EU hospitals—all within six weeks.

• Fast access to leading EU private hospitals
• Treatment within 6 weeks
• All-inclusive pricing, clearly displayed
• Remote diagnosis and post-op support
• Secure global payments and flexible finance (via Klarna)
• Optional medical travel insurance from £120

The Blog is where My Medical Gateway shares insights on global healthcare trends and access, as well as updates on our own services, new hospital accreditations, partnerships and team. It’s also where we discuss how MMG works in practice and highlight exciting new tech features. Our Blog is a collaborative MMG team effort.

MMG is the brand of Medical Gateway (International) Limited, a company registered in Hong Kong (No. 77077446).

We work with top-tier partners including:

• Adyen (global payments)
• VISA/Mastercard
• Klarna (finance)
• Sure Insurance (UK-based)
• Thriva and scan.com (UK diagnostics)
• Sky AdSmart (UK television ads)

NHS waiting lists now top 7.6 million. Too many patients face delays of up to 3 years. MMG provides affordable private options abroad with faster access to care.

Medical travel means going abroad for healthcare—typically to get faster treatment or better value.

Self-pay means you pay for care out-of-pocket, without insurance. It's common for one-time treatments that improve quality of life.

• Immediate access to surgery
• Lower cost than UK private care
• Excellent standards and outcomes
• Possibility to combine recovery with a break abroad

It involves planning and coordination, but our platform makes it smooth with integrated care, clear pricing, and a dedicated hospital coordinator.

Yes. Medical travel is expected to grow from $248.9bn (2024) to $822.7bn (2034) due to rising healthcare demand, ageing populations, and global cost gaps.

We offer 59 types of elective procedures across 8 categories:

• Orthopaedics
• Gynaecology
• Ophthalmology
• ENT
• General Surgery
• Corrective Surgery
• Urology
• Cardiology & Cardiothoracic

All treatments are available within 6 weeks of remote diagnostic confirmation.

We're currently prioritising NHS patients waiting for common surgeries. We'll expand to include dentistry, fertility and aesthetics.

Bookings are currently open to permanent UK residents. Services for EU and North American users are coming soon.

Register your interest via the platform—we'll be in touch if we can help.

Yes. Prices listed on our platform include the full Treatment Package—so you can compare apples with apples.

Yes. Use Klarna to pay in 3 or 12 instalments. Access to medical travel insurance starting from £120 per treatment is available through a link to a FCA-regulated supplier offering a discount to MMG platform users.

Only private hospitals based in the EU and regulated by their Member State are accepted onto our platform.

To secure MMG accreditation, Healthcare Providers must (among other requirements):

• Be fully licensed, insured, and compliant with EU standards
• Deliver care that meets or exceeds GMC's definition of "good medical practice"
• Operate hospitals with full emergency capability
• Endorse and deliver MMG's all-inclusive Treatment Package

Yes. Many EU private hospitals meet or exceed the standards of UK private hospitals. All hospitals featured on MMG's platform are fully accredited and offer treatments often 30–50% cheaper than equivalent UK private procedures, while maintaining comparable safety, hygiene, and recovery standards.

Not yet. These will be added in the next expansion phase.

That's fine — you're a "self-referral" patient, and it's common. Just select the option that best matches what you've been told. Your EU hospital will confirm the exact diagnosis during booking. If your treatment needs adjusting, any price difference will be settled when you pay your final balance.

You'll be contacted by your hospital's English-speaking MMG Customer Care Coordinator. They'll help with advice on accommodation, airport pickup, and prep – and will remain your primary point of contact.

Some patients stay overnight in hospital; others may need nearby accommodation during recovery. Your Coordinator will guide you.

Your hospital will do final checks before surgery — if your condition has changed, they may cancel for safety reasons. This protects your health and is standard procedure.

It's another reason why MMG strongly recommends medical travel insurance — it can cover your costs if surgery can't go ahead.

Once your care team confirms you're fit to leave, your Coordinator arranges your airport return. If your Treatment Package includes post-op support, this may continue for several days after surgery.

Yes, you'll have a remote medical review within 90 days of discharge to confirm full recovery.

If it's the hospital's fault, they'll fix it under your Healthcare Contract.

If not, you'll need to return to the EU hospital or go private in the UK. That's why MMG strongly recommends medical travel insurance - it should cover any follow-up treatment you need, including a private prescription for meds.

Usually not. The NHS doesn't provide follow-up care for treatment done privately in the UK or overseas.

If you want a check-up, you'll need to book it privately in the UK or return to your EU hospital. MMG recommends arranging this through medical travel insurance or a local private provider.

Use the search bar to find your treatment, click to start, and complete our 10-step automated booking. It's quick and simple.

After diagnosis is confirmed, your hospital will offer three available dates within 6 weeks.

It means submitting your test results to your hospital online—no travel needed for confirmation.

Use private providers like scan.com or Thriva (with MMG discount code). Tests must be less than 30 days old.

Anywhere from 3 days to 3 weeks depending on availability. MMG accredited hospitals are committed to review your results within 3 working days.

Possibly. But if you're on an NHS waiting list, your GP surgery may not release your test results for private use. MMG accredited hospitals will need fresh tests, no older than 30 days, from a private provider.

Here's a rough guide to current UK prices:

• Full blood count: £50–£80 (add £50 for home visit)
• ECG: £75–£170
• X-rays or CT scans: £130–£375 (covers 90% of cases)

No. MMG never stores or views your diagnostic data. We're not a healthcare provider — we simply connect you to trusted private test services. We've negotiated discounts with providers like Thriva and scan.com, but we don't take any commission.

• Diagnosis confirmed and offered 3 treatment dates (80%)
• New diagnosis confirmed and dates offered (5%)
• More tests or a video consult needed (5%)
• Not suitable for treatment (5%)

If required, the medical team will contact you to book a video call before confirming your booking.

Following your procedure abroad, you'll typically remain locally for initial recovery and post-op care (e.g. physiotherapy), during which your surgical team will check for common complications like infection or bleeding before you travel home. If complications arise after your return, contact your hospital provider first — they will offer support via phone, email or video consultation and cover post-operative care under your Healthcare Contract.

If urgent or serious, call 111 (NHS advice line) or 999, or go to your local A&E. For mild concerns, contact your GP and explain that you've recently had surgery abroad. They can refer you to an NHS specialist if clinically required.

Yes. The NHS cannot refuse treatment for complications, pain or risk to health - even if your surgery was private or overseas. NHS care is based on clinical need, not payment history. We recommend bringing a copy of your discharge summary and procedure details when seeking help.

Finally, MMG always encourages purchasing medical travel insurance, which can cover unexpected aftercare and reduce personal risk. To assist the users of our platform, we have negotiated a discounted policy with Sure Insurance Services, whose Medical Travel Shield policy is designed to protect individuals whilst travelling for treatment abroad.

A contract between you and the hospital outlining treatment terms. Presented to you during the booking process.

Digitally through the platform. Some hospitals may request a printed signature depending on their country's laws.

• Initial Payment: 10% due after you accept the hospital's contract
• Final Payment: 90% due at least 14 days before treatment

• ✔ Fixed Treatment Package Price for up to 3 weeks while you complete diagnostics
• ✔ Reserved place in your hospital's booking system
• ✔ Priority review of test results within 3 days
• ✔ Three treatment date options within 6 weeks of diagnosis approval

Once paid, you can book your diagnostic tests knowing your place is held and your price is protected.

Yes. You can cancel for a full refund within 14 days of making the initial payment.

Refunds are not guaranteed once diagnostics have been reviewed. See the hospital's terms for full cancellation policy.

All payments are securely processed via Adyen, using VISA, Mastercard or Klarna. No MMG staff ever handles your card or account details.

• ✔ Full refund if you cancel within 14 days of payment
• ✔ Full refund if your hospital does not qualify you for treatment

Book with confidence — no hidden terms, no hassle.

Contact the hospital directly via their official complaints procedure.

Email info@mymedicalgateway.com within 12 months of the issue. Include your name, address and as much detail as possible. We aim to respond in 3 business days.

We'll work with you to find a fair, timely resolution.